When they do begin to open up you will need to become an active listener - here are some thought provokers:

• Don’t listen with just your ears - use your eyes and your emotions too
• Don’t be a mind reader and fill in the gaps that they leave - ask if you want to know more.
• Try not to be judgmental - listen with an open mind
• Watch for their facial expressions and look out for when they are fidgeting
• Silence is a great tool - use it wisely
• Be careful with your interruptions especially if they are getting deep and meaningful
• Tone of voice is definitely worth tuning in to
• Practice reflecting back to them in summary form what you have heard.
• Avoid cliché comments - one example that many people don’t like is ‘How did that make you feel?’
• Find the time to listen - don’t let them feel pressured.

Feel free to add to the list - press the comment button below.